Privacy Policy

Last updated: 19 February 2026

1. Who We Are

DURIAN ("we", "us", "our") is a visa application strategy consultancy providing educational guidance. For data protection purposes, we are the data controller of your personal information collected through this website.

2. What Data We Collect

We collect the following personal data when you use our website or services:

  • Contact information: name, email address
  • Application information: nationality, visa type, general situation (only what you voluntarily provide)
  • Communication records: your messages and our responses
  • Usage data: pages visited (via privacy-respecting analytics, if applicable)

We do not collect sensitive visa application data such as passport numbers, financial account details, or visa refusal letters unless explicitly shared by you in session communications.

3. How We Use Your Data

We use your personal data only for:

  • Responding to your enquiries and booking requests
  • Delivering the service you engaged us for
  • Communicating about your consultation or audit
  • Sending relevant content updates (only with your consent)

4. Legal Basis

We process your data on the following legal bases:

  • Contract performance: to deliver services you've requested
  • Legitimate interests: to respond to enquiries and improve our services
  • Consent: for any marketing communications (you can withdraw at any time)

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers (e.g., form hosting, email providers) under strict data processing agreements, only as necessary to deliver our service.

6. Data Retention

We retain your data for as long as necessary to deliver the service and for a reasonable period thereafter. Contact form submissions are retained for up to 2 years. You may request deletion at any time.

7. Your Rights

Under applicable data protection law (including GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with your supervisory authority

To exercise your rights, please contact us.

8. Cookies

This website uses no third-party advertising cookies. We may use technically necessary cookies for form functionality. We do not track visitors for advertising purposes.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by updating the "last updated" date at the top.

10. Contact

For any privacy-related questions, please contact us.